If you are attempting to pay for an order on ECBlend and are receiving a message that the card you are using has been declined, there are a few possible reasons:
THE DECLINE IS COMING FROM YOUR BANK OR CARD PROVIDER
It's important to realize that the "declined" message is not coming from our website or bank, it is coming directly from your bank or card provider when we try to submit the charge.
Unfortunately, our eCommerce system does not get back any specific information about why the card is being declined, or how to correct it. We would have to look up the reason with our credit card processor. If you wish us to look up the reason, please send an ECBlend Help Desk Ticket with the request. Please include your login email address, your name, and the date you attempted the charge.
The card security code is located on the back of MasterCard, Visa, Discover,Diners Club, and JCB credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip.
On American Express cards, the card security code is a printed, not embossed, group of four digits on the front towards the right.
Here are the most common reasons for declined automatic bank account payments:
If you have enough funds and your bank details and billing address are correct, contact your bank to learn why your payment was declined.
These are common reasons a bank will decline a transaction, and in some cases it takes a few calls to get the bank to reveal that (the front line support people may not know why).
From our end, we can only check for you that payments for other cards are going through fine, and that our payment gateway itself is operating correctly. It's a frustrating issue and we'll do whatever we can to help you out.
WE HOPE THIS IS HELPFUL AND WE ARE HERE TO HELP FURTHER IF YOU NEED US.
If this is the case, please send a ECBlend Help Desk Ticket and we may be able to look up the reason on our credit card processor response report. Please include your login email address and the name on your card.
Article ID: 95
Category: Payment Types
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